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Virtual Clinic Evaluation Thunder Bay Cancer Centre Web Application Usability (2005) |
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Time: 4 months Techniques: usability planning and facilitation, design communication, report writing, design mockups Tools: portable usability lab (Morae, laptop, webcam, microphone), fireworks, illustrator, skype Team: usability specialist/designer (my role), usability analyst, developers, physician, project manager |
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Usability Objective: Evaluate a system to supplement face to face communication between physicians and patients in remote environments. Identify design and workflow issues and make design recommendations. Process: Collaborated with developers to prepare the prototypes; then, using a portable usability lab, conducted usability assessments with cancer patients, physicians, nurses, and radiation therapists. Reviewed all of the data to identify the issues and then create reports and made design recommendations to the team. The recommendations were prioritized and alternatives were discussed during development |
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| Physician interface for assessing patient test results | |
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| Insights: - The doctors were very concerned about allowing their patients to communicate with them over a messaging system due to the potential for abuse. - Patients are very knowlegable about their medical circumstances and ignore much of the information in the interface until they see their test result value. Results: Brought to life a system to alleviate patient load on the healthcare system and reduce the amount of patient travel and waiting for highly routine patient follow-up. Key usability issues were identified for a very unforgiving audience of physicians and elderly patients to improve the overall design. |
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| Patient view for the interpretation of test results | |
